Refund policy

Return, Exchange & Damaged Product Policy

At Crownkurtas.com, we strive to deliver quality products and a smooth shopping experience to every customer. Please read our policy carefully before placing an order.

1. Return & Exchange Policy

We offer a 2-day return and exchange policy. You may request a return or exchange within 2 days of receiving your order. Items must be unused, unworn, in their original condition, and returned with all original tags and packaging. Returns and exchanges are subject to inspection and approval. Certain items, such as customised or clearance products, may not be eligible for return or exchange.

2. Damaged, Defective or Wrong Product

We request customers to inspect their order at the time of delivery.

If you receive:

• a damaged product,
• a defective item, or
• a wrong product,

Please contact us within 24 hours of delivery with:

• your order number,
• clear photos/videos of the product, and
• images of the packaging.

After verifying the issue, our team will provide an appropriate resolution.

3. Conditions for Claims

Claims will only be accepted if:

• The product is unused and unwashed,
• original tags and packaging are intact,
• proof of damage/wrong item is shared within the specified timeframe.

Requests made after the allowed time period may not be accepted.

4. Cancellation Policy

Orders can only be cancelled before they are shipped.
Once the order has been dispatched, cancellation requests will not be accepted.